Refund Policy

1. Eligible Refunds

The following purchases are eligible for refunds within 30 days:

• Consultation service fees if the consultation has not yet taken place
• Service fees for ticket purchases where the event has not occurred
• Full ticket refunds for canceled events (as per venue policy)
• Duplicate or erroneous charges

2. Non-Refundable Items

The following are generally non-refundable:

• Tickets for events that have already taken place
• Consultation fees after the consultation has been completed
• VIP experience packages after services have been rendered
• Tickets marked as non-refundable at the time of purchase
• Change of mind after the 30-day period

3. Canceled Events

If an event is canceled by the organizer or venue:

• You will receive a full refund of the ticket price
• Service fees may be refundable depending on the circumstances
• Refunds are processed within 7-14 business days
• We will notify you immediately when we learn of a cancellation

4. Postponed Events

For postponed or rescheduled events:

• Your original tickets will typically be valid for the new date
• If you cannot attend the rescheduled date, contact us for refund options
• Refund eligibility for postponements depends on venue policy
• We will communicate all available options to you

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email or phone
2. Provide your order number and the reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, refunds will be processed to your original payment method
5. Please allow 5-10 business days for the refund to appear in your account

6. Partial Refunds

In some cases, partial refunds may be offered:

• Seat downgrades or changes requested after purchase
• Partial use of VIP packages or bundled services
• Events with modified programming or shortened performances

7. Exceptions and Special Circumstances

We understand that unexpected situations arise. In cases of:

• Medical emergencies (documentation may be required)
• Natural disasters or travel restrictions
• Death in the immediate family

Please contact our team to discuss your situation. We will do our best to accommodate special circumstances on a case-by-case basis.

8. Contact Us

For refund requests or questions about our refund policy:

Our customer support team is available Monday through Friday, 9:00 AM to 8:00 PM PST, and weekends from 10:00 AM to 6:00 PM PST.